FAQ – MapifyPro Support

How do I Re-order Map Filters?

Map Filter Default View Map filters will naturally display alphabetically on both the filter dropdown as well as the ... See more

I'm getting insecure content warnings when using specific map styles.

Symptom If you are on a secure site with an SSL certificate installed, you may receive "insecure content" warnings, i... See more

I'm not able to activate MapifyPro

There is a known issue while activating that defaults the "Deactivate API Key" setting to a selected status, making i... See more

How Do I Cancel My MapifyPro Subscription?

MapifyPro Cancellation 1. Log in to https://mapifypro.com/my-account. 2. From the sidebar, click on Subscriptions, ... See more

Can I receive updates and support if I bought MapifyPro before it turned into a subscription service?

As of July 2018 MapifyPro has moved to a subscription model to ensure a product that is up to our standards. This mea... See more

Address Search Doesn't Appear to Work on Chrome

Symptom The Address Search doesn't work on the map using Google Chrome. Resolution If you’re having problems with... See more

I Can't Find My Copy of MapifyPro

The API Downloads Tab Please be sure to check your API DOWNLOADS tab for access to MapifyPro. It will not be in the D... See more

Bulk Uploader Not Working or Stalling

Symptom The Bulk Uploader is not working. Explanation Since MapifyPro 3.0 and above, our maps work a bit different... See more

Geocode error: I can't plot a specific address

Symptom You get the message, "Geocode error: Cannot locate address," when plotting a specific address. Explanation... See more

How do I upgrade without losing my current settings?

Upgrading from Mapifylite to MapifyPro If you're upgrading from your free version of MapifyLite to MapifyPro, you can... See more

Search Features Are Not Working in My Country

Setting the "Search Region Bias" You'll need to set the "Search Region Bias" in your map settings. You can do so in t... See more

How do I Force Directions to a Specific Address?

Entering an Address Using Google Address URL This is a new feature as of version 2.4.8 of MapifyPro. It allows you to... See more

Gravity Forms is Not Working Properly with MapifyPro

Special thanks to community member "Chanson" for the help in pinning down this issue! We have found that you must ena... See more

How do I generate a Google API Key?

***Note that we no longer require a Google Browser key for MapifyPro versions 3.0 and above. Please consult the updat... See more

I see an "Oops Something went Wrong" message on my maps

***Note that this is no longer an issue. Please update to MapifyPro version 3.0+ to resolve.*** You need to create an... See more

I Can't Verify MapifyPro's API Key

MapifyPro version 3.0 and above requires an API key to verify, which is issued to you upon purchase and can be found ... See more

How do I manually update my copy of MapifyPro?

The MapifyPro API Key MapifyPro uses an API key system that should allow you to update in your wp-admin just like any... See more

How Do I Re-Order Posts, Categories, Filters, Etc.

Reorder Categories Plugin You'll want to check out this plugin: Get the Reorder Categories Plugin Here. Not only does... See more

Can I remove the Terrain/Satellite button from Google maps?

***This feature is no longer applicable for versions 3.0 and above. Below you will find the original post for legacy ... See more

My tooltip is being hidden by another element of my site.

Adjusting the z-Index You'll want to adjust your z-index on the tooltip so that it's higher than the z-index of the i... See more

How do I change the map cluster graphic?

***Note that this no longer applies to version 3.0+ of MapifyPro. Below is the solution for legacy users:*** Thanks t... See more

How do I change the "Default View" label of the dropdown filter and search field?

UPDATE 12-2016: The label has been moved when compared to older versions. You can change the label by following these... See more

Can I filter out results on the Map By default?

Many users have requested the ability to have a specific type of location displayed by default, while still having ac... See more

How do I add a link within a tooltip?

Standard HTML Link to Tooltip Since the tooltips accept basic html, you'll simply use a standard html link: <a href="... See more

How do I add thumbnail images to a Tooltip?

Some users like to add small image thumbnails to their tootips to hint what is to be found there. This is an easy pro... See more

Where is the Documentation?

Revised Documentation for Versions 3.0 and above Updated late 2017 with revised documentation for versions 3.0 and ab... See more

After publishing my map, it doesn't display on my site.

Symptom You've created your map and published it, however, it doesn't display on your site or page. Explanation No... See more

My tooltips don't hover over my site content

This is a z-index issue that appears with specific themes. It's an easy fix: Navigate to your plugin folder. In the f... See more

How do I add a custom pinpoint images?

Setting the Default Pin Image within the Maps Section On the "Maps" section of the plugin, there is an option to upl... See more

How do I Enable/Disable the Map's Popup Window?

The MapifyPro's Popup Window The popup window is the screen that will pop up upon click on each location's tooltip. I... See more