FAQ – MapifyPro Support

Unable to Log In to the MapifyPro Site to Update Plugin

Symptoms - Your Map or some of its features are no longer working as expected. - You're unable to log in to the Mapif... See more

Can MapifyPro assist with the SEO of my site?

MapifyPro stores its data in native WordPress posts MapifyPro saves its location information as WordPress posts and t... See more

How to Only View a Selective Number of Locations From the Search Result?

How Many Pins Will Appear on the Map When Searching It is not always guaranteed that only one tooltip/pin will appear... See more

How to Show Limited Locations in the Interactive List of Location (Below the Map)

The MapifyPro's Interactive Location List Feature There is an option in MapifyPro's Interactive Location List (Direct... See more

Can I Keep Using My MapifyPro Map as I Migrate to a Non-Shopify Site Like CS-Cart?

Sites Supported by MapifyPro MapifyPro only supports WordPress and Shopify. You will not be able to run MapifyPro on ... See more

Can MapifyPro Run on the IE11 Version of Internet Explorer?

An Error Appears When Using the IE11 Version of Internet Explorer The below error appears when logging into the wp-a... See more

Map Pins Had Stopped Working Properly after Changing the Pin Image

Symptom The map pins were working perfectly until the pin image was changed. It appears that all Map Locations are in... See more

Is there a Way for a Map to Show a Particular Region Only?

Displaying the specific area that you'd like your site visitors to view You will be able to set the default location ... See more

Where To Find the Plugin File After Purchasing MapifyPro?

Where to find the download files You can find the download link here. Installing MapifyPro For further assistance ... See more

How Many Map Locations Can Be Uploaded in Bulk?

Your Server's Memory as the Limit When uploading locations in bulk, the only limit is how much memory you have on you... See more

How do I download the MapifyPro plugin?

Downloading MapifyPro 1. Log in to your MapifyPro account at https://mapifypro.com/my-account. 2. Click on API Downl... See more

How to Reset the WordPress Admin Password?

Resetting your WordPress Admin Password 1. Go to your WordPress login page (e.g. wordpressite.com/wp-admin). 2. Click... See more

How do I Install the MapifyPro Plugin?

Installing MapifyPro 1. Log in to your WordPress admin. 2. Navigate to Plugins then choose Add New. 3. Click on Uplo... See more

Cannot Assign/Unassign a Map to a Map Location

Symptom Within a Map Location, when trying to assign/unassign one or more Map, the Map does not get assigned/unassign... See more

The map is zooming when scrolling through the page

Symptom When you are scrolling down the page, the scolling pauses when you reach a map, and causes the map to zoom. ... See more

Is there any way to show the map in a language other than English?

Installing the WordPress Multilingual Plugin (WPML) Yes. This can be done by installing the WordPress Multilingual Pl... See more

There is a delay in the map load times.

Symptom You notice a few seconds delay in the map load times. Explanation If you do have a large number of locatio... See more

How to Change my Credit Card Details on MapifyPro?

Changing your MapifyPro Payment Method Here's how you can update your credit card details on MapifyPro: Click on th... See more

Pop-up Content Not Displaying

There may be instances in which a location pop-up won't open despite the pop-up feature being enabled on the Map. In... See more

Bulk Deletion of Map Locations

Removing All (Checked) Map Locations Within the MapifyPro Plugin Bulk deletion of map locations is usually an option ... See more

Adding a Dropdown Filter to a Map

Reason Creating a Dropdown Filter on your Map allows site visitors to choose (filter) what they would like to view on... See more

Map Pins Grouped Together - Map Clustering

Reason Map pins pile one upon another if Clustering on the map settings is not enabled. This makes the Map difficult ... See more

Incorrect Location Appearing on Map (Ocean near Africa: GPS Default Location)

How to fix a location that appears over the ocean. The location may have defaulted to the GPS location "0,0", which i... See more

No Locations Found when Entering a ZIP Code in the Search Criteria

Updating the Search Region Bias Within your map, you may receive an error "No locations were found within your search... See more

How can I verify my API key?

API Key Activation 1. Log onto your wp-admin site.2. Navigate to Settings > MapifyPro Activation. 3. Enter you... See more

Refund for New Subscriptions

The 5-day Happiness Guarantee We’re really proud of our software and we’re pretty sure you’re going to love it too. T... See more

Web Page Speed and Performance for Maps

MapifyPro is a responsive UI plugin. Hence, it's very fast.Real-world performance depends only on the internet spee... See more

Batch Upload (CSV file) - Locations Not Being Added to Your Map

The following fields will need to be updated when adding locations to your Batch Upload (CSV file). Titles (column A... See more

Popups Are Not Showing/Working

This is usually caused by a jQuery version conflict. To troubleshoot this further, please deactivate all of your plug... See more

Are you are able to upload a CSV if we paid

We currently don't provide a paid service for assisting in uploading CSV files for customers. However, we can provide... See more